It's fair to say that since the recession started last year, pricing pressure in the SAP Services market (and the IT services industry overall!) has picked up a fair amount once again, as well as some SAP customers leveraging in-house IT staff more than before.
This also places even more importance on relationship managers at IT services suppliers, and their ability to properly manage client expectations as well as reaching the right balance of profitability and project value between the IT supplier and the customer.
Here's a very funny clip of real world situations of the vendor-client relationship from a friend of mine at Accenture... I hope it gives you a laugh going into the weekend!
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